Transport FAQs

Insurance is the owner's responsibility and is recommended if owners want their horse to be covered for travel insurance to do so before pick up.

We travel nationwide and service areas both on and off the main highways – no matter where you’re located in New Zealand, we’ll do our best to include you in our route.

Yes – gear such as covers, saddles etc can be transported if arranged in advance. All items must be clearly labelled. We are not liable for loss or damage. This is subject to space availability.

Vaccinations are not required for transport, but we recommend keeping your horse up to date for overall health and safety.

Please inform us of any access issues when booking (e.g., low trees, narrow gates). The driver will determine if it's safe to enter. If not, we may ask you to meet us at the gate.

Horses are offered regular rest stops. Overnight stays are at secure depots where they are fed and watered. Ad-lib hay is provided in transit, with two hard feeds daily on overnight stays (cool feed & FibreProtect).

A deposit may be required to secure your booking. Full payment is due prior to or on the day of transport unless otherwise agreed.

If loading takes longer than 30 minutes, additional fees apply. If loading is not possible within one hour, a 50% cancellation fee and a $100 hard loading fee will be charged.

No, this is included in your fare. However if you have personal schedule changes that affect your horses duration with us a daily rate will be discussed at the time of schedule change.

You will be contacted immediately and veterinary treatment will be arranged